Privacy Policy

Herrell Plumbing ("we," "us," or "our") operates this website. We respect your privacy and keep the information you share with us to what we actually need to answer your request and do the work. This policy applies to information collected through herrellplumbing.com and when you call, email, or text us about service.

What information do we collect?

When you fill out our service request form, we collect the details you enter: your first and last name, phone number, email address, service address, the type of service you need, your preferred date and time, whether you own the property, and how you heard about us. If you call or email, we keep whatever you choose to share so we can help you. We do not ask for financial account numbers, Social Security numbers, or other sensitive identifiers through this site, so please do not send them to us online.

We also collect basic technical information automatically, such as your IP address, browser type, the pages you view, and the date and time of your visit. This comes in through standard web logs and analytics and helps us understand how the site is used and keep it working.

How do we use your information?

We use the information you give us to respond to your request, schedule and complete plumbing work, send you a confirmation and any follow up about your job, and answer questions. We may use your contact details to reach you about an appointment or an estimate. We use the automatically collected data to maintain the site, prevent abuse, and improve the experience. We do not sell your personal information, and we do not share it with anyone for their own marketing.

What about text messages?

If you check the box on our form agreeing to receive text messages, you consent to Herrell Plumbing texting you about your service request, appointment, and related updates. Message and data rates may apply and message frequency varies. Consent to receive texts is not a condition of any purchase. You can opt out at any time by replying STOP, and you can reply HELP for help. Carriers are not liable for delayed or undelivered messages. We do not share your mobile number with third parties for their marketing, and text message opt in data is not shared with anyone else.

Do we use cookies and analytics?

The site may use cookies and similar tools, including analytics, to remember your preferences and measure traffic. You can set your browser to refuse cookies or alert you when one is being sent, though some parts of the site may not work as smoothly if you do. Our contact form is protected by Google reCAPTCHA, which means Google's Privacy Policy and Terms of Service apply to that feature. reCAPTCHA helps us tell real visitors from automated spam.

Do we share information with third parties?

We share information only with service providers that help us run the business and this website, such as our email host, our website and hosting provider, and analytics or spam protection tools. These providers may only use the information to perform work for us. We may also disclose information if the law requires it, or to protect our rights, safety, or property. Outside of those cases, your information stays with us.

How do we protect your information?

We use reasonable administrative and technical safeguards to protect the information you send us. No website or method of transmission is completely secure, though, so we cannot promise absolute security. Please avoid sending sensitive personal or financial details through the website. If you need to share something like that, call our office instead.

What are your choices?

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, and we will honor reasonable requests unless we are required to keep the information. You can opt out of marketing texts by replying STOP and out of emails by using the unsubscribe option or telling us. To make any of these requests, reach out using the contact details below.

Children's privacy

This site is meant for adults arranging plumbing service. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of the page. Continued use of the site after an update means you accept the revised policy.

How to contact us

Questions about this policy or your information? Contact Herrell Plumbing at 5613 East Colonial Drive, Orlando, Florida 32807, by phone at (407) 273-6260, or by email at [email protected]. You can also reach us through our contact page.